Refund policy

Returns & Refund Policy

Due to the perishable nature of flowers, returns are not accepted.

Damaged or Incorrect Orders

Contact us within 24 hours with photo evidence.

We may offer:

• Replacement
• Refund

Non-Delivery

If your order has not arrived, contact us promptly.

We will investigate and resolve.

Cancellations

Orders may be cancelled up to 24 hours before delivery.
Same-day orders can not be canceled.

Important

The EU 14-day cooling-off period does not apply to perishable goods.

Your statutory rights are not affected.